It's not this, is it?
Only thing not making it seem like it is:
PLATFORM OS - Android 9.0 (Pie), upgradable to Android 10, One UI 2.0
Chipset - Exynos 7884B (14 nm)
CPU - Octa-core (2x1.6 GHz Cortex-A73 & 6x1.35 GHz Cortex-A53)
GPU - Mali-G71 MP2
Otherwise with Android 5/1:Turn off Do Not Disturb Mode. ...
Turn off Bluetooth. ...
Brush the dust off your external speakers. ...
Clear the lint out of your headphone jack. ...
Adjust your sound with an equalizer app. ...
Use a volume booster app ...
Adjust volume from settings to circumvent a broken volume rocker ...
Close any open audio-playing (or any autoloading audio-playing) apps ...
You can get a StartUp Booster app that will tell you what is loading at startup and disable sound apps to see ...